Aura-AI Assistant
Q: How do I create an account?
A: Click Register or Sign Up and enter your details — this makes ordering and tracking future orders faster.
Q: Is my personal information secure?
A: Yes — we use encryption and follow standard data-security practices. Full details are in our [Privacy Policy →].
Q: What types of products do you sell?
A: Skincare and haircare — face washes, serums, moisturizers, sunscreen, hair growth shampoo and serum, and more. Browse by [Shop →].
Q: How can I find products for my skin or hair type?
A: Use the filters on our collection pages to narrow down by skin type, hair type, or concern, and check each product page for full ingredient and suitability details.
Q: Are your products cruelty-free and vegan?
A: We formulate to be cruelty-free and vegan wherever possible — check individual product pages for specifics.
Q: How do I know I'm buying genuine Mystic Dust products?
A: Buy directly from mysticdust.in or our official listings on Amazon and Flipkart. We can't guarantee authenticity for products bought through unauthorized third-party sellers.
Q: How do I place an order?
A: Browse products, add what you want to your cart, and check out. Enter your shipping address, choose how you'd like to pay and confirm your order.
Q: What payment methods do you accept?
A: Credit and debit cards (Visa, MasterCard, American Express), UPI, wallets, and Cash on Delivery (COD) for an additional ₹40, available across India. See our [Shipping Policy →] for full COD details.
Q: Can I cancel or modify my order?
A: Yes, as long as it hasn't been processed yet. Contact us as soon as possible at care@mysticdust.in or +91-9119197919 — once an order ships, it can no longer be changed or cancelled.
Q: How can I track my order?
A: You'll get a shipping confirmation email with a tracking number once your order ships. You can also check status anytime on our [Track Order →] page using your order ID.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping services on an additional payment of Rs. 40.
Q: What are your shipping options?
A: We offer standard and expedited shipping depending on your location, with free shipping on orders above ₹499. Full details are on our [Shipping Policy →] page.
Q: Do you offer international shipping?
A: Not currently — we ship across India only.
Q: How long does shipping take?
A: Orders are processed within 24 working hours and typically delivered in 2–5 days, faster (within 3 days) in metro cities. See our [Shipping Policy →] for the full breakdown.
Q: What should I do if my package is lost or damaged?
A: Contact us right away at care@mysticdust.in or +91-9119197919 with your order ID. We'll work with our shipping partner to sort it out.
Q: What is your return policy?
A: For hygiene reasons, cosmetic products can't be returned for a change of mind. If you received the wrong item, or something damaged, defective, or expired, you can request a refund or replacement within 3 days of delivery. Full details, including how to start a return, are on our [Returns & Refund Policy →] page.
Q: How long do refunds take?
A: Once your return is approved, we arrange a free reverse pickup and refund your original payment method within 7 working days.
Q: How can I contact your customer service team?
A: Email care@mysticdust.in, or call/WhatsApp +91-9119197919, 10 am–6 pm. Or visit our [Contact Us →] page.
Q: Do you offer skincare or hair care advice?
A: We're not able to provide professional dermatology or trichology consultations, but our team can help with general product questions and recommendations.
Q: Are there promotions or discounts available?
A: We run offers periodically — sign up for our newsletter or follow [@mysticdust.in on Instagram] to catch them.
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