Frequently Asked Questions

Account and Security

Q: How do I create an account?
A: Click `Register` or `Sign Up` on our website and follow the prompts to enter your information. Your account allows for easier ordering and order tracking.

Q: Is my personal information secure?
A: Yes, we prioritize the security of your data. Our website uses encryption and follows industry best practices to safeguard your information.

Products

Q: What types of products do you sell?
A: We offer a wide range of cosmetic and personal care products, including skincare, and hair care.  

Q: How can I find products that suit my skin/hair type?
A: You can use our search filters to narrow down products by skin type, hair type, concerns (e.g., anti-aging, hydration), ingredients, and more. Additionally, our product descriptions provide detailed information to help you make an informed choice.

Q: Are your products cruelty-free and vegan?
A: Yes, we strive to offer cruelty-free and vegan products. Look for specific details on product pages or contact us for more information.

Orders

Q: How do I place an order?
A: To place an order, simply browse our website, select the desired products, add them to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping address, payment information, and confirm your order.

Q: Can I cancel or modify my order?
A: Orders can be canceled or modified if they haven’t been processed. Contact our customer support promptly for assistance.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express etc.), UPI, and Wallets.

Q: Are your products cruelty-free and vegan?
A: Yes, we strive to offer cruelty-free and vegan products. Look for specific details on product pages or contact us for more information.

Q: Do you offer gift wrapping or gift cards?
A: Yes, we offer gift wrapping services on an additional payment of Rs. 40. We also provide digital gift cards for easy gifting.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on our website or the courier's website to track your package.

Shipping

Q: What are your shipping options?
A: We offer standard and expedited shipping options, depending on your location and the urgency of delivery. Shipping costs and delivery times vary based on the shipping method chosen.

Q: Do you offer international shipping?
A: No, currently we do not ship outside India.  

Q: What should I do if my package is lost or damaged during shipping?
A: In the rare event that your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Q: How long does shipping take?
A: Shipping times vary based on location and product availability. Orders are typically processed within 5 business days.

Returns and Refunds

Q: What is your return policy?
A: You can claim refunds or replacements if you have received an incorrect product or a damaged/defective/expired product. For details, please refer returns and refunds policy