Privacy Policy – Data Protection & Privacy

Last updated on 01.09.2026

Mystic Dust (we, us,or our) is committed to protecting the privacy and security of our customers' personal information.

This privacy policy explains how we collect, use, share, and protect personal information when you visit our website www.mysticdust.in (the Site) or interact with us through our tools, including our Routine Builder quiz.

By using our website you agree to the collection and use of personal information in accordance with this Privacy Policy.

Privacy Policy — At a Glance

We collect what we need to process your order: name, address, phone, email, and payment details.
We don't sell your data. We share only what's needed with payment processors, shipping partners, and analytics tools like Google Analytics.
You can control cookies through your browser settings — see our [Cookies Policy →] for details.
You can opt out of marketing emails at any time.
This site isn't intended for anyone under 18 years of age.
Questions about your data? Contact our Grievance Officer below.

Information We Collect

Personal information: name, email address, shipping address, phone number, and payment information, collected when you register, order, or use our tools.
Routine Builder quiz data: if you use our Routine Finder, we collect your stated skin type, skin/hair concerns, and routine preferences to generate a personalized recommendation. If you choose to save or share your routine, we also collect your mobile number and email address. Providing quiz answers is optional — you can skip mobile/email capture and still see your full results.
Non-personal information: IP address, browser type, referring website, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process and fulfill your orders, including sending you order confirmations and shipment details.
Routine Builder data is used only to generate and, if you opt in, save or share your personalized routine. It is not used for any other purpose without your separate consent.
Customer Service: To respond to your inquiries, provide support, and communicate with you about your account or transactions.
Marketing and Promotions: To improve and personalize your shopping experience. To send you promotional emails about new products, special offers, or other information we think you may find interesting.You can withdraw this consent and unsubscribe at any time using the link in any marketing email or by contacting us.
Improving Our Website: To analyze trends, administer the site, track users' movements around the site, and gather demographic information.
Legal Compliance: To prevent fraud and ensure security. To comply with applicable laws, regulations, legal processes, or governmental requests.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

Service Providers: We may share your information with trusted third-party service providers (e.g. our payment gateway partner (Razorpay), our logistics partners) who assist us in operating our website, conducting our business, or servicing you, provided that such parties agree to keep this information confidential.
Third-party analytics: We may share non-personal information with third-party analytics providers to improve our Site such as Google Analytics.
Affiliates: We may share personal information with affiliates or partners, subject to your opt-in preferences.
Legal Compliance and Protection: We may disclose your information if required by law or in response to valid legal requests (e.g., subpoenas or court orders), or to protect our rights, property, and safety or that of others.

Data Retention

We retain your personal information for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law, after which it is deleted or anonymized.

Protecting Your Information

We prioritize the security of your personal information:

We use industry-standard encryption and security measures to protect personal information. We comply with relevant data protection laws and regulations.
Your sensitive data, such as credit card details, is encrypted using Secure Socket Layer (SSL) technology.
We maintain administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
Despite our efforts to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Breach Notification

If a data breach occurs that is likely to affect you, we will notify you and the relevant authorities without undue delay, in accordance with applicable law, and take reasonable steps to help you understand what happened and what to do next.

Your Rights and choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Object: You can object to our processing of your personal information for direct marketing purposes or where we are relying on legitimate interests to process it.
Withdraw Consent: If we are processing your personal information based on your consent, you can withdraw your consent at any time.

We will respond to any request under this section within 90 days.

Children's Privacy

Our website is not intended for individuals under 18 years of age.
If an individual is under 18 years of age, he/she may browse our website, but shall refrain from providing any Personal Information.
We do not knowingly collect personal information from individuals under 18 years of age. If we learn we have collected or received personal information from an individual less than 18 years of age, without verification of parental consent, we will delete that information.
Routine Builder specifically: we ask users to confirm they are 18 or older before submitting contact details through this tool.

Cookies and Tracking

Cookies: Our website uses cookies and similar technologies to enhance your experience. By using our website, you consent to the use of cookies in accordance with our Cookies Policy. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Tracking Pixels: We use tracking pixels to track email open rates and click-through rates.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or as otherwise necessary. We will notify you of any changes by posting the updated Privacy Policy on our website. Changes posted on this page will be effective immediately.

Contact Us

If you have questions or concerns about our privacy policy, please contact us at:

Grievance Officer: Raman Bhootna
Time: Mon to Sat (10:00 am to 06:00 pm)

Email: ceo.mysticdust@gmail.com
Address: Mystic Dust Oriens Health Pvt. Ltd.
22-B-13 RHB, Haldighati Marg,
Opp. NRI Colony, Sector-22,
Pratap Nagar, Jaipur, Rajasthan 302033
Phone: +91-6367041784

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.