Returns and Refund Policy

Last updated on 01.04.2025

At Mystic Dust, we want you to be completely satisfied with your purchase. We trust that you'll love our products as much as we do. If you have any concerns about a product you've received, we're here to help.
Due to hygiene considerations and other restrictions, cosmetic products cannot be returned. Please ensure you carefully review the product description before making your purchase.

You can claim refunds or replacements in the following situations:

• You received an incorrect product/item.
• You received a damaged/defective/expired product.

If any of the above applies to your order, please submit a return or replacement request within 3 days from the delivery date. To initiate such a request, kindly email us at care@mysticdust.in or message us on WhatsApp at 91-9119197919, including photos of the delivered item, your order ID and copy of invoice.

Upon receiving your request, please allow us 48 hours to review it. If approved, we will arrange for a reverse pickup through our courier partner at your doorstep. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 working days.

No return or replacement is applicable in the following cases

• Opened or used products.
• Original packaging (mono cartons/ labels etc) missing.
• Return/ replacement request is generated after 3 days from the date of delivery.

Order Cancellation
You may cancel your order before it is processed. Once processed, cancellations are not allowed. 

Exchanges
We do not offer exchanges at this time.  

Contact Us
If you have questions or concerns about our Returns and refunds policy, please contact us at:

• Email:         care@mysticdust.in, mysticdustskincare@gmail.com
• Address:     Mystic Dust  Oriens Health Pvt. Ltd.
  22-B-13 RHB, Haldighati Marg,
  Opp. NRI Colony, Sector-22,
  Pratap Nagar, Jaipur, Rajasthan 302033 
• Phone:  +91-9119197919