Aura-AI Assistant
Last updated on 01.09.2026
Cosmetic products can't be returned for a change of mind, for hygiene reasons — that's standard across the industry. But if you received the wrong item, or something arrived damaged, defective, or expired, we'll make it right.
We don't currently offer exchanges. Orders can be cancelled before they're processed — contact us right away if you need to cancel.
Q: Can I return a product I just don't like?
A: Not for a change of mind — cosmetic products can't be returned once opened, for hygiene reasons. This is standard practice across the skincare industry, not a Mystic Dust-specific restriction.
Q: I missed the 3-day window by a day — can I still return it?
A: You can contact our customer care at care@mysticdust.in or +91-9119197919. If there is genuine reason for the delay, the return may be considered if you have received the wrong item, or something arrived damaged, defective, or expired.
Q: Do I have to pay for return shipping?
A: No — once your return is approved, reverse pickup is arranged at no cost to you.
Q: How will I get my refund?
A: Back to your original payment method, within 7 working days of approval.
If you have questions or concerns about our Returns and refunds policy, please contact us at:
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